Terms & Conditions

Welcome to Sturdy Vanilla! These Terms and Conditions (“T&C”) govern your use of our website and the purchase of our products. By accessing or using our website, you agree to comply with and be bound by these T&C. If you do not agree with any part of these T&C, please do not use our website.

1. Use of Website

1.1 Eligibility: You must be at least 18 years old to use this website and make purchases. By using this site, you represent and warrant that you meet this age requirement.
1.2 Account Creation: To make a purchase, you may need to create an account. You agree to provide accurate and complete information during the registration process and to update your information as necessary.
1.3 Prohibited Use: You agree not to use the website for any unlawful purpose or in a way that could damage, disable, overburden, or impair the website.

2. Products and Orders

2.1 Product Information: We strive to provide accurate descriptions of our products, including vanilla extract, vanilla powder, and vanilla pods. However, we do not guarantee that the product descriptions are error-free.
2.2 Pricing: All prices are listed in GBP and are subject to change without notice. We reserve the right to modify or discontinue products without prior notice.
2.3 Order Acceptance: Your order is not considered accepted until you receive a confirmation email from us. We reserve the right to refuse or cancel any order for any reason.

3. Payment and Billing

3.1 Payment Methods: We accept most payment methods.
3.2 Billing Information: You agree to provide accurate and complete billing information. You are responsible for any fees or charges that may arise from using the payment method you choose.

4. Shipping and Delivery

4.1 Shipping Policy: We will ship your order to the address provided during checkout. Shipping times may vary depending on your location and other factors.
4.2 Delivery Issues: We are not responsible for delays or issues with delivery once the package has been handed over to the carrier.

5. Returns and Refunds

5.1 Return Policy: If you are not satisfied with your purchase, please contact us within 7 days of receiving your order to request a return or exchange.

5.2 Refunds: Refunds are processed once we receive the returned product. Shipping costs are non-refundable.

6. Intellectual Property

6.1 Ownership: All content on this website, including text, images, and logos, is the property of Sturdy Vanilla and is protected by intellectual property laws.
6.2 Use of Content: You may not reproduce, distribute, or create derivative works from any content on this website without our prior written permission.

7. Limitation of Liability

7.1 Disclaimer: Our website and products are provided “as is” without any warranties, express or implied. We do not guarantee that the website will be error-free or uninterrupted.
7.2 Limitation: To the fullest extent permitted by law, Sturdy Vanilla shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the website or products.

8. Changes to Terms

8.1 Modifications: We reserve the right to modify these T&C at any time. Changes will be effective immediately upon posting on our website.
8.2 Notification: We will attempt to notify you of significant changes, but it is your responsibility to review these T&C regularly.

9. Governing Law

These T&C are governed by and construed in accordance with the laws of UK. Any disputes arising out of or in connection with these T&C shall be subject to the exclusive jurisdiction of the courts in UK.

10. Contact Us

If you have any questions or concerns about these T&C, please contact us at:
 
Sturdy Vanilla
42 Primrose Mansions, Prince of Wales drive, London, SW114EF

Mobile: ‭+44 7785 764880‬
Email: Contact@sturdyvanilla.com